Terms of Service

Last updated: 4 August 2026

At a glance:

Lexstream is operated from Portugal and offers two products under one account: Lexstream Intelligence, our legal and regulatory monitoring platform, and Lexstream Academy, our compliance and professional training platform. These Terms cover both. You can use Intelligence for free or subscribe to Pro (monthly or annual, auto-renewing), and you can take Academy courses individually or through your organisation. Prices, taxes, and the billing period are always shown before you confirm a purchase, and you can cancel auto-renewal at any time. Nothing we publish is legal advice, and completing a course does not confer any academic degree or credit. If you are a consumer in the EU, nothing in these Terms removes the mandatory rights your law gives you, including your statutory guarantees and your right of withdrawal.

1. These Terms and Your Agreement

These Terms of Service ("Terms") govern your access to and use of the Lexstream websites, mobile applications, learning platform, and related services (together, the "Service"). By creating an account, subscribing, enrolling in a course, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms apply both to consumers (individuals acting outside their trade, business, or profession) and to business users (including professionals and organisations). Where a clause applies only to one category, or only to one of our two products, this is stated. Mandatory statutory rights that EU and Portuguese law grant to consumers always prevail over any conflicting provision in these Terms.

These Terms replace the separate terms of service that previously governed Lexstream Academy. There is now one agreement covering both products.

2. Who We Are

The Service is operated by Opiniões Diligentes - Consultoria Estratégica Lda (trading as "Lexstream"; "we", "us", "our"), a sociedade por quotas incorporated in Portugal, with single registration and tax identification number (NIPC/NIF) PT516025660.

Registered office: Alameda Dom Afonso Henriques, N.º 19, 1.º Dto, 1900-179 Lisboa, Portugal

Email: info@lexstream.io

Intelligence: www.lexstream.io

Academy: academy.lexstream.io

This information is provided in accordance with Article 5 of the e-Commerce Directive (2000/31/EC) and the pre-contractual information duties of the Consumer Rights Directive (2011/83/EU).

3. Eligibility and Your Account

You must be at least 16 years old and have the legal capacity to enter into a binding contract.
You agree to provide accurate registration information and to keep it up to date.
You are responsible for safeguarding your login credentials and for activity carried out under your account.
You may not share, sell, or transfer your account, and you may not maintain more than one account without our consent.

A single Lexstream account can give you access to both Intelligence and the Academy. Access to any particular feed, feature, or course still depends on your plan, your enrolment, and any entitlement granted by your organisation.

Notify us promptly at info@lexstream.io if you suspect any unauthorised use of your account.

4. The Service

4.1 Lexstream Intelligence

Intelligence aggregates publicly available legal and regulatory information from a large number of European and national sources, classifies it using artificial intelligence, and presents it through search, filtering, and digest tools. It is provided for professional information and monitoring purposes.

4.2 Lexstream Academy

The Academy provides online courses, learning paths, video and audio content, assessments, and certificates of completion (together, "Course Content"), delivered by us and by instructors, universities, and other content providers we work with.

Changes to Course Content. We may cancel, interrupt, reschedule, or modify Course Content, or change the weight of any assignment or assessment, either on our own initiative or at a content provider's instruction. Where such a change materially affects a course you have paid for, Section 6 sets out your refund rights.

4.3 No academic degree or credit

The Academy does not award academic or postgraduate degrees or credits, including ECTS. Participation in or completion of Course Content does not confer any academic qualification unless an accredited institution expressly states otherwise. Even where one institution recognises a course, no other institution is obliged to. You agree not to represent that you have obtained academic credit for a course unless you hold a certificate or equivalent documentation saying so.

4.4 No student-institution relationship

Nothing in these Terms or in your participation in any course: (a) creates a relationship between you and any instructor, or between you and the institution an instructor belongs to; (b) enrols or registers you at any partner institution or content provider; or (c) entitles you to use a content provider's resources beyond participation in the course itself.

4.5 Availability

We do not warrant that the Service is exhaustive, error-free, continuously available, or that any particular source, feed, jurisdiction, course, or feature will be offered indefinitely. We may add, modify, or discontinue features, subject to Section 20. We may also be unable to offer the Service in certain countries for legal or technical reasons.

5. Plans, Subscriptions and Billing

5.1 Free plan

The Free plan lets you create an account and access a selection of feeds and core features at no cost. We may set reasonable limits on free usage and adjust what the Free plan includes over time.

5.2 Pro plan

Lexstream Pro is a paid subscription that unlocks the full Intelligence service, including all feeds, custom keyword Streams, advanced filtering, and tailored email briefs. Pro is offered as an auto-renewing subscription with two billing periods:

Pro Monthly — renews every month;
Pro Annual — renews every 12 months (typically at a discount versus monthly).

5.3 Prices and taxes

The current price, billing period, and any applicable VAT are displayed clearly before you confirm your purchase. Prices are quoted in euros unless stated otherwise, and prices shown to consumers are inclusive of VAT where applicable. Where you subscribe through a mobile app store, the price is the amount shown in that app store for your country and currency, which may differ from the price shown on our website.

5.4 Auto-renewal and how to cancel

Your subscription automatically renews for successive periods at the then-current price until you cancel. The method of payment, renewal, and cancellation depends on where you subscribed:

Purchases through the Apple App Store

Payment is charged to your Apple Account at confirmation of purchase.
The subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period.
Your Apple Account is charged for renewal within 24 hours before the end of the current period.
You can manage your subscription and turn off auto-renewal in your device's App Store account settings after purchase.
App Store purchases are also governed by Apple's applicable terms, including Apple's Standard EULA, and refunds for such purchases are handled by Apple.

Purchases through our website

Payments are processed by Stripe; the subscription renews automatically at the end of each period.
You can cancel auto-renewal at any time from your account settings or the billing portal; cancellation takes effect at the end of the current paid period.

When you cancel, you keep Pro access until the end of the period you have already paid for, and you are not charged again afterwards.

5.5 Price changes

We may change subscription prices or the composition of a plan. We will give you reasonable advance notice (by email and/or in-app) before a change takes effect. A price increase applies to your next renewal only; if you do not accept it, you may cancel before the renewal date and the change will not take effect for you.

5.6 Academy courses and enrolments

Individual courses and certificates are normally sold as one-off purchases rather than subscriptions, and give you access to that course for the period stated at purchase. Some courses are free, and some are available only through an organisation.

Corporate academies and institutional access. Where your employer, university, or another organisation provides your access, your enrolment is governed by our agreement with that organisation as well as by these Terms. That organisation may be able to enrol you, assign courses, set deadlines, and see your progress and completion records for the courses it has assigned. If its agreement with us ends, or your relationship with it ends, your access to the courses it provided may end with it.

If a payment fails or your account falls overdue, we may suspend access to paid features until the outstanding amount is settled.

6. Right of Withdrawal and Refunds

6.1 Your statutory right of withdrawal (consumers)

If you are a consumer in the EU, you generally have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU) and Portuguese Decree-Law no. 24/2014. The period runs from the day the contract was concluded.

To withdraw, send a clear statement of your decision to info@lexstream.io. We will refund the payments we received from you using the same means of payment you used, unless you expressly agree otherwise. For purchases made through the Apple App Store, refunds and withdrawal requests are handled by Apple through your Apple Account.

Because our Service is digital content and services supplied immediately, if you ask us to begin performance during the withdrawal period you acknowledge that you lose your right of withdrawal once the service has been fully performed, and that if you withdraw part-way through you may be charged an amount proportionate to what has already been supplied (Article 16(m) of the Directive). Until you begin using the paid features or start the course, your 14-day right is unaffected.

6.2 Subscriptions

Beyond the statutory right above, we do not generally refund subscription periods that have already begun. If you cancel, your access continues to the end of the period you have paid for and you are not charged again. If you subscribed during a free trial, cancel before the trial ends to avoid being charged.

6.3 Individual course purchases

If you cancel a paid enrolment in a standalone course, we offer a full refund up to 14 days after payment, provided you have not started the course. If we cancel or materially change a course you have paid for and cannot offer you a reasonable alternative, we will refund the unused portion.

We do not refund on the basis of an assessment result alone. We are also not obliged to refund users who have materially breached these Terms, including Sections 8 and 9.

7. Conformity and Statutory Guarantees

We will provide the Service with reasonable skill and care and in conformity with the contract, as required by the Digital Content and Digital Services Directive (2019/770) and applicable Portuguese law. If the digital service is not in conformity, consumers are entitled to have it brought into conformity, to a proportionate price reduction, or to terminate the contract, in the cases and on the conditions set out in law. These statutory rights are provided free of charge and are not affected by any commercial guarantee or by the disclaimers in Section 16.

8. Acceptable Use

You agree not to:

use the Service in breach of any applicable law or third-party right;
scrape, crawl, bulk-download, resell, or redistribute content or data from the Service except as expressly permitted;
copy, reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by mandatory law;
circumvent access controls, usage limits, or paywalls, or share paid access with people outside your subscription or enrolment;
share your password, let anyone else use your account, or attempt to access another user's account;
upload malware, attempt to gain unauthorised access, test the security of our systems without authorisation, or interfere with the integrity or performance of the Service;
use the Service to develop a competing product or to train machine-learning models on our content without our written consent;
impersonate any person or misrepresent your affiliation with any person or organisation;
post or share content that is illegal, that threatens or harasses others, that infringes intellectual-property or privacy rights, or that constitutes spam or unsolicited promotion; or
encourage or help anyone else to do any of the above.

We may remove or edit content, and suspend or terminate access, where we identify or are notified of a breach of this Section. Individual courses may carry additional rules, which we will make clear at enrolment.

9. Academic Honesty (Academy)

If you take part in Academy courses and assessments, you agree that:

your answers to assignments, quizzes, exams, and projects will be your own work, except where collaboration is expressly permitted;
you will not make assessments, solutions, slides, or other course materials available to anyone else, except where sharing is expressly permitted; and
you will not act to improve your own results dishonestly, or to affect anyone else's results.

A breach of this Section may lead to suspension or termination of your access under Section 19, and to the withdrawal of any certificate obtained.

10. Your Content

"Your Content" means anything you create or submit through the Service — notes, saved items, custom Streams, team feeds, forum and discussion posts, and the assignments, projects, and other work you submit for assessment.

You keep ownership of Your Content. You grant us a non-exclusive, royalty-free licence to host, store, reproduce, and display it strictly as needed to operate the Service for you — which, for course submissions, includes making it visible to the instructors and assessors of that course and, where the course format requires it, to the other participants in your cohort. This licence ends when you delete the content or close your account, except for copies we must retain to evidence assessment and certification or to meet a legal obligation.

You are responsible for Your Content and confirm that you hold the rights needed to submit it. We may remove content that breaches Section 8 or Section 9.

Feedback. If you send us suggestions or ideas about the Service, we may use them without restriction or compensation. This does not affect any rights you hold in Your Content.

11. Intellectual Property

The Service, including its software, design, classifications, summaries, Course Content, and the Lexstream name and logos, is owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service and to access the courses you are enrolled in, for your own professional or personal purposes and in accordance with these Terms.

You may download or print content only for your own non-commercial use, unless we agree otherwise in writing. You may not redistribute Course Content, use it to deliver training to others, or share it outside your enrolment.

Underlying source materials (such as court judgments, official journals, legislation, and third-party publications) remain the property of their respective rights holders and may be subject to their own terms.

12. The Information Is Not Legal Advice

Lexstream provides aggregated information, AI-generated classifications and summaries, and educational content for monitoring, reference, and training purposes only. None of it constitutes legal advice, and no lawyer-client relationship is created by your use of the Service or by taking a course.

AI-generated summaries, classifications, and learning materials may be incomplete or inaccurate. You must not rely on the Service as a substitute for professional judgement or for consulting the original, authoritative sources. Always verify information against the primary source before acting on it. You remain solely responsible for any decision you take based on the Service, including any compliance decision taken by you or your organisation.

13. Third-Party Content, Instructors and Links

The Service surfaces and links to content from third parties, and some Course Content is authored by instructors and content providers rather than by us. We do not author, endorse, or guarantee the accuracy, completeness, or timeliness of third-party content, and we are not responsible for external websites or services. Views expressed by an instructor are their own. Your use of third-party content may be subject to the terms of the relevant provider.

14. Reporting Illegal Content or IP Infringement

If you believe that content made available through the Service is unlawful or infringes your intellectual-property rights, contact us at info@lexstream.io. So that we can act quickly, please include:

your name and contact details, and the capacity in which you act;
identification of the work or right you say has been infringed;
enough detail for us to locate the material complained of;
a statement that you believe in good faith that the use is not authorised by the rights holder or by law; and
a statement that the information in your notice is accurate.

We assess and act on valid notices in accordance with applicable law, including the Digital Services Act (Regulation (EU) 2022/2065). We may suspend or terminate the accounts of users who repeatedly infringe the rights of others.

15. Educational Research

We may use records of participation in courses to improve how we teach, and may test variations of course materials. Any results are reported on an aggregate or anonymised basis. We will not publish anything that identifies you personally without your explicit consent. This processing is described in our Privacy Policy.

16. Disclaimers

To the fullest extent permitted by law, and without prejudice to the statutory guarantees in Section 7, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or fit for any particular purpose beyond what is described in these Terms. Nothing in this Section limits the mandatory rights of consumers under EU or Portuguese law.

17. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under mandatory law (including mandatory consumer-protection law).

Subject to the paragraph above, we are not liable for indirect or consequential loss, loss of profits, loss of data not caused by us, or losses arising from your reliance on information that is not legal advice (Section 12). For business users, our total aggregate liability arising out of or in connection with the Service is limited to the amounts you paid us for the Service in the 12 months preceding the event giving rise to the liability. For consumers, our liability is determined in accordance with applicable law.

18. Indemnity (Business Users)

If you use the Service as a business user, you agree to indemnify us against third-party claims, losses, and reasonable costs arising from your breach of these Terms, your unlawful use of the Service, or content you submit. This Section does not apply to consumers.

19. Suspension and Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms (including Sections 8 and 9), if required by law, or to protect the security or integrity of the Service. Where proportionate and lawful, we will give you notice and an opportunity to remedy a breach. On termination, the licences granted to you end; sections that by their nature should survive (such as 10, 11, 12, 16, 17, and 21) continue to apply. If we end your access to a paid service other than for your breach, Section 6 applies.

20. Changes to the Service and These Terms

We may update these Terms to reflect changes in the Service, our practices, or legal requirements. If we make material changes, we will notify you by email and/or in-app at least 14 days before they take effect. If you do not accept the changes, you may terminate your subscription before they take effect; continued use after that date constitutes acceptance. Changes required by law may take effect immediately.

21. Governing Law and Disputes

These Terms are governed by the laws of Portugal. If you are a consumer, you also benefit from the mandatory protections of the law of your country of residence, and this choice of law does not deprive you of those protections. Disputes may be brought before the competent Portuguese courts; consumers may alternatively bring proceedings in, and may only be sued in, the courts of their place of residence, in accordance with EU rules on jurisdiction.

For consumers, out-of-court dispute resolution is available through the Portuguese consumer-arbitration centres ("centros de arbitragem de conflitos de consumo") under Law no. 144/2015. You can find the competent entity via the Portuguese consumer authority (DGC) or your local arbitration centre. We are happy to engage with a competent alternative dispute resolution (ADR) entity where required by law.

22. General

These Terms, together with our Privacy Policy, our Cookie Policy, and any plan- or course-specific terms shown at purchase, form the entire agreement between you and us regarding the Service.
If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
Our failure to enforce any right is not a waiver of that right.
You may not assign these Terms without our consent; we may assign them to a successor in connection with a reorganisation or sale of our business, without reducing your rights.
These Terms are provided in English; any translation is for convenience only.

23. Contact Us

For any questions about these Terms or the Service, please get in touch:

Email: info@lexstream.io

Privacy: privacy@lexstream.io

Website: www.lexstream.io